This Cancellation and Refund Policy applies to transfer bookings made on transferfirsati.com, operated by Transfer Fırsatı ("Transfer Fırsatı"). Last updated: October 15, 2026. This is a translation; in case of discrepancy the Turkish version prevails.
Summary
You can cancel or change your booking free of charge up to 24 hours before the pickup time. We do not take any prepayment on the site; you pay in the vehicle. This means that if you cancel in time, nothing is charged. If your flight is delayed, we track it by flight number and you get 60 minutes of free waiting time after the actual landing.
How to Cancel or Change a Booking
You can send a cancellation or change request in any of the following ways. Please always quote the PNR (booking reference) shown in your confirmation email and PDF voucher:
- Email: [email protected],
- Phone or WhatsApp: +90 (555) 123 45 67.
We will confirm by email or message that your request has been processed. If you have not received a confirmation, your request may not have reached us, so please contact us again. Whether a request was made in time is assessed based on the moment it reaches us.
Free Cancellation
Cancellation requests that reach us at least 24 hours before the pickup time are free of charge. As no prepayment is taken, nothing is charged to you. If, exceptionally, any amount has been paid, it will be refunded in full.
Late Cancellation and No-Show
For cancellations made after the free cancellation window, or if the passenger is not present at the agreed place and time (no-show), Transfer Fırsatı may charge up to the full transfer price, because the vehicle and driver were reserved for you. The applicable terms are communicated and agreed per booking. Where there is a reasonable and justified cause (for example, a documented emergency), we will consider your case in good faith.
Changes
Changes to the date, time, pickup or drop-off address, number of passengers or vehicle type are free of charge within the free cancellation window. All changes are subject to availability; if no suitable vehicle is available at the requested date or time, we will offer an alternative, or you may cancel the booking free of charge.
- If the vehicle type or route changes, a price difference may apply. The new price will be communicated to you before the change is confirmed.
- Change requests made after the free cancellation window will be accommodated where possible but cannot be guaranteed.
Flight Delays
If you provided your flight number, we track your flight and the driver adjusts the pickup to the actual landing time. You get 60 minutes of free waiting time after the actual landing. Beyond that, the driver will try to reach you by phone or WhatsApp. Additional waiting time may be charged, or the transfer may be rescheduled subject to availability. If passport control or baggage claim is taking long, letting us know helps a lot.
Flight Cancellation or Diversion by the Airline
If your flight is cancelled by the airline or diverted to another airport, you may change or cancel your transfer free of charge, provided that you notify us as soon as possible. In the case of a diversion, we will try to offer a transfer from the new arrival point, subject to availability; since the route changes, a price difference may apply.
Cancellation by the Company
We may cancel or postpone a transfer in the event of a vehicle breakdown, an accident, force majeure (for example extreme weather, road closures or orders by public authorities) or circumstances that endanger the safety of passengers or the driver. In that case we will provide an equivalent or higher-class replacement vehicle where possible; if that is not possible, we will refund in full anything you have paid. We will inform you as soon as we become aware of the situation.
Refunds
No online payment or prepayment is taken on our website; payment is made in the vehicle using the following methods: cash or credit or debit card. In most cases, therefore, a "refund" simply means that nothing is charged. If any amount has been paid and is to be refunded, it will be returned via the same payment method within the legal period. Processing times of your bank or payment provider are outside our control.
Distance Contracts Regulation and the Right of Withdrawal
Under Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation, consumers generally have a statutory right of withdrawal. However, the legislation provides exceptions for passenger transport services and for services that must be performed on a specific date or within a specific period. For transfer services tied to a specific date and time, the statutory right of withdrawal may not apply. The free cancellation option described above is offered voluntarily by Transfer Fırsatı and does not limit any rights you have under the law.
In the event of a dispute, you may apply to the Consumer Arbitration Committees or the Consumer Courts in accordance with the monetary limits announced each year.
Contact
For any questions about cancellations, changes or refunds, please contact us:
- Company: Transfer Fırsatı (Transfer Fırsatı)
- Address: Güzelyalı Mah. Havalimanı Cad. No:123 Muratpaşa, Antalya
- Email: [email protected]
- Phone / WhatsApp: +90 (555) 123 45 67
- Website: transferfirsati.com